Your comments and suggestions are important to us, please click on the 'Suggestions Form' link, complete the form to send them to us.

Please note : only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please complete this form and the practice manager will deal with your concerns appropriately. A copy of our complaint policy is available on request.

We encourage all those with a concern to contact us, Lockstown Practice, in the first instance so that we can provide support to resolve the issue. You can do so by: 

Telephone – 01902 600833 (ideally avoiding peak hours between 8am-10am)

Email – walccg.lockstownpractice@nhs.net

Writing to us – Lockstown Practice, Gomer Street, Willenhall, WV13 2DR 

However, you can choose to contact the Black Country Integrated Care Board (ICB), Time to Talk Team by: 

Complaint form: Complaint Form :: Black Country ICB

Post: Time2Talk, NHS Black Country Integrated Care Board (ICB) Civic Centre, St Peter’s Square, Wolverhampton, WV1 1SH

Website: https://blackcountry.icb.nhs.uk/have-your-say/time-2-talk