Closed on bank holidays.

Willenhall Medical Centre
Gomer Street
Willenhall
West Midlands
WV13 2DR

Tel: 01902 600833

Email: walccg.lockstownpractice@nhs.net 

Out of Hours: 111

Contact us online

Lockstown practice currently provides extended surgery hours as follows:

These appointments in the extended hours will be available to patients that find it difficult to attend the surgery at normal times due to work, lifestyle and family commitments etc.  They will not be emergency/same day appointments.

Click here for information about extra GP appointments available for Walsall patients.

There are a range of healthcare services available to Walsall residents.

For minor illnesses have a chat to your local pharmacist or take up one of the extra GP appointments that are being provided from the primary care hubs at evenings and weekends.

For an urgent medical need that isn't an emergency NHS 111 is available 24/7 with trained advisers to help you get the right medical attention.

Click here for information about extra GP appointments available for Walsall patients.

NHS Black Country ICB, Civic Centre, St Peters Square, Wolverhampton, WV1 1SH
Tel: 0300 0120 281

Email: https://blackcountryics.org.uk/contact-us

Lockstown Practice phone lines will close for training and dates will be provided below:

During these times our out-of-hours provider OurNet will answer all telephone queries. Please call the surgery as normal and you will be connected directly to OurNet

Outside of normal surgery hours you can call 111 when you need medical help fast but it’s not a 999 emergency.  NHS 111 is a fast and easy way to get the right help, whatever the time.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

• You need medical help fast but it's not a 999 emergency.
• You think you need to go to A&E or need another NHS urgent care service.
• You don't know who to call or you don't have a GP to call.
• You need health information or reassurance about what to do next.

How does it work?

The NHS 111 service is staffed by a team of fully trained advisers,  supported by experienced nurses. They will ask questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, a walk-in centre or urgent care centre, a community nurse, an emergency dentist or a late-opening chemist.

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to. If you need an ambulance, one will be sent just as quickly as if you had dialled 999.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

Typetalk or textphone

If you have difficulties communicating or hearing, you can use the NHS 111 service through a textphone by calling 18001 111.

Calls are connected to the TextDirect system and the textphone will display messages to tell you what is happening. A Typetalk Relay Assistant will automatically join the call. They will talk back what you've typed to the NHS 111 adviser and, in return, type back the adviser’s conversation, so you can read it on your textphone's display or computer. 

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.

We have in place:

• Ramp to access the building and lift to access the first floor
• All the doors are wide for wheelchair access and have accessible opening button for wheelchair users
• Disabled toilet facilities
• Disabled parking spaces
• A hearing loop
• Disabled patients are able to telephone the practice from outside on arrival if they require any assistance in accessing the building or its services.
• Wheelchair available for use within surgery

How to make a complaint