Need to order your repeat prescription?

You can order using any of these ways:

• Online – by using your PATIENT ACCESS or NHS APP.
• In writing -  Hand your request to our reception staff. You must include your name, address and date of birth. If you have a nominated or chosen pharmacy your prescription will be sent there.
• By post – Make sure you enclose an envelope with a stamp if you want it posted back to you. If you have a nominated or chosen pharmacy your prescription will be sent there.
• By telephone - call 01902 600833 (option 3) between 09:00 - 12:00 only. If you have a nominated or chosen pharmacy your prescription will be sent there. PLEASE NOTE THAT FROM 1ST APRIL 2026 WE WILL NOT LONGER BE ACCEPTING REQUESTS FOR PRESCRIPTIONS BY TELEPHONE
• By email - walccg.lockstownpractice@nhs.net. If you have a nominated or chosen pharmacy your prescription will be sent there.

When can I pick up my prescription?

If you have not nominated or chosen a pharmacy/chemist to get your medicines from, you can pick up your prescription from the surgery at any time during opening hours.

Please allow 48 hours for prescriptions to be processed and remember to take weekends and bank holidays into account. 

Need a prescription  urgently?

• Emergency prescriptions can be obtained by calling NHS 111. If you contact the practice (see our contact page) our staff will tell you if they are able to process one urgently in surgery and when to pick up the prescription

Have you nominated or chosen a pharmacy or chemist to have your prescriptions sent to?

• If you have nominated or chosen a pharmacy/chemist your prescription will be sent there

Can't get to your usual pharmacy/chemist?

• If you are not able to pick up your prescription from your usual chemist, let the surgery know so they won't send the prescription to the wrong pharmacy

Lost your prescription?

• Lost prescriptions can only be replaced with the Doctor's permission or authorisation. If you have a chosen or nominated pharmacy/chemist, your prescription will be sent there

Need medication not on your prescription?

• Contact the surgery to book an appointment to see a doctor

Contact the surgery on 01902 600833 if you would like to speak to someone about your prescription.  We do have a pharmacist working in the practice who can answer your questions.  

Your local pharmacists can also answer any questions about your prescription along with information on medicines you can buy without a prescription.

Contact Us Online

This practice can send your prescription to a pharmacy (or chemist) of your choice

Ask our reception staff to help you with getting this set up or let us know using this form.

Once you have notimited or chosen the chemist or pharmacy you would like your prescription to be sent to, the Practice will send it directly to that pharmacy. This means you do not need to come to surgery to collect.

For more information please click here.

How often are mediction reviews?

• Patients on repeat medication will be invited to see a clinician at least once a year

What is the medication review for?

• This is to check your regular medications with one of our clinical team, to make sure you are still on the best medication for you.

We will contact you

• You may be contacted by SMS or text on your mobile phone asking you to book an appointment. If you do not have a mobile phone, we will let you know by adding a message on your repeat prescription slip, or by sending you a letter.

When should I book an appointment?

• Book an appointment as soon as you can. This will stop any problems happening with your repeat prescriptions. Remember the practice is closed at weekends and Bank Holidays. See our opening times on our contact page.

Watch the short video for more information.

Click here for our Self Care Prescribing Guidelines