Noticeboard

Patient Notice

We are conscious that some patients registered at Lockstown Practice may be affected by current events in Afghanistan.  Lockstown Practice is accredited by the Royal College of General Practitioners as one which specialises in the care of military veterans and their families. All the team have been trained in the care of military veterans and their families. If recent events have affected you and you wish to seek help, please come forward.

All eligible 12-15 year old patients who have been identified as eligible for the COVID-19 vaccine will be contacted directly to attend for their vaccine. Please do not contact the surgery to book

You can walk in to Saddlers Vaccination Centre, Walsall seven days a week, 8am to 7pm, for both first and second doses of Pfizer and AstraZeneca - No appointment necessary.

Doctors Running Late

We sometimes receive complaints about doctors running late and patients having to wait for their appointments. We appreciate that this is frustrating for everyone involved so please allow us to inform you what you can do to help us, yourselves and other patients.

 Multiple Problems per Appointment

  • This is one of the main reasons for doctors running late.
  • It can cause problems if you bring a long list of problems to a single appointment. Our appointments are in 10 minute slots. Although we will of course never simply cut you off after 10 minutes, it is usually difficult for a doctor to adequately deal with more than 1 problem in a 10 minute slot.
  • Please feel free to book more appointments or when you book, inform the receptionist that you have multiple issues you would like to discuss with the doctor (you do not have to reveal any details) but you can ask for a double appointment.

Patients Arriving Late

  • Please try to arrive on time for all appointments. Please inform us as soon as possible if you wish to cancel your appointment. If you are going to be late, please ring in on your mobile to let us know.
  • It has been agreed by our Patient Representative Group and the surgery that if you arrive late, you will be asked to re-book your appointment.  This will allow those who have arrived on time for their appointment to be seen promptly.

Multiple Patients per Appointment

  • The appointment is only for the person who is booked in for the appointment.  If you ask for other family members, who are not booked in, to be seen at the same time, it will cause everyone after you in the queue to be seen late. Please book a separate appointment for every person who you wish the doctor to see as refusal often offends.
  • Booking one patient per appointment will reduce the likelihood of doctors running late.
  • If appointments are booked in good time you will probably be able to get 2 or 3 appointments one after the other.

Emergencies

  • Due to the nature of our work, occasionally we have unpredictable emergencies which we must deal with urgently. We ask for your patience in these matters and apologise for any inconvenience caused. One day the person with the emergency could be you!

 

 
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